Cisco Cisco E-Mail Manager Unity Integration Option Technical References
2-315
Cisco ICM/IP Contact Center Enterprise Edition Database Schema Handbook, Release 6.0(0)
Chapter 2 Table Details
Service Table
PeripheralServiceLevelType
Type of service level calculation to be used in the
PeriphServiceLevel fields of Service Real Time
and Service Half Hour tables. Valid Aspect types
are:
PeriphServiceLevel fields of Service Real Time
and Service Half Hour tables. Valid Aspect types
are:
1 = Service Level 1
2 = Service Level 2
3 = Service Level 3
4 = Service Level as Calculated by Call Center.
2 = Service Level 2
3 = Service Level 3
4 = Service Level as Calculated by Call Center.
If this field is 0 for a service, the ICM software
assumes the default specified for the associated
peripheral.
assumes the default specified for the associated
peripheral.
If the peripheral is not an Aspect ACD, the type
must be 4 (calculated by the peripheral).
must be 4 (calculated by the peripheral).
DBSMALLINT
NOT NULL
ScheduleID
Identifies an imported schedule associated with
the service.
the service.
DBINT
FK, IE-1
NULL
ServiceLevelThreshold
The service level threshold, in seconds, for the
ICM service level. If this field is negative, the
value of the ServiceLevelThreshold field in the
Peripheral table is used.
ICM service level. If this field is negative, the
value of the ServiceLevelThreshold field in the
Peripheral table is used.
DBSMALLINT
NOT NULL
Table 2-338 Service Table (continued)
Field Name
Description
Data Type
Keys and
Null Option
Null Option