Cisco Cisco IP Contact Center Release 4.6.1 Technical References

SkillTargetID

The SkillTargetID of the agent. Together with 
SkillGroupSkillTargetID identifies the skill group 
member.

This field is applicable for both ICM and IPCC 
Enterprise.

DBINT

PK, FK

NOT NULL

SupervAssistCallsTimeToHalf

Number of seconds an agent associated with this 
skill group spent on supervisor-assisted calls 
during the half-hour interval. The value is updated 
in the database when the supervisor-assisted call 
completes. 

This field is applicable for IPCC Enterprise only.

DBINT

NULL

SupervAssistCallsToHalf

Number of calls for which an agent received 
supervisor assistance during the half-hour 
interval. The value is updated in the database 
when the supervisor-assisted call completes.

This field is applicable for IPCC Enterprise only.

DBINT

NULL

TalkAutoOutTimeToHalf

The number of seconds the agent spent talking on 
AutoOut (predictive) calls during the half-hour 
interval. TalkAutoOutTime is included in the 
calculation of LoggedOnTime.

This field is applicable for both ICM and IPCC 
Enterprise.

DBINT

NULL

TalkInTimeToHalf

Number of seconds an agent associated with this 
skill group spent talking on inbound ACD calls 
(neither internal nor outbound) during the 
half-hour interval. TalkInTime is included in the 
calculation of TalkTime and LoggedOnTime. 

This field is applicable for both ICM and IPCC 
Enterprise.

DBINT

NULL

TalkOtherTimeToHalf

Number of seconds that an agent in the skill group 
spent talking on other calls (neither inbound or 
outbound) during the half-hour interval. 

Examples: agent-to-agent transfers and supervisor 
calls. 

TalkOtherTime is included in the calculation of 
TalkTime and LoggedOnTime.

This field is applicable for both ICM and IPCC 
Enterprise.

DBINT

NULL