Cisco Cisco IP Contact Center Release 4.6.1 Technical References
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Cisco ICM/IP Contact Center Enterprise Edition Database Schema Handbook, Release 6.0(0)
Chapter 2 Table Details
Agent_Skill_Group_Half_Hour Table
Related tables:
(SkillTargetID + SkillGroupSkillTargetID maps to
Skill_Group_Member.AgentSkillTargetID + Skill_Group_Member.SkillGroupSkillTargetID)
WhisperCallsToHalf
The number of calls coached either by the
supervisor or by the agent.
supervisor or by the agent.
This field is applicable for IPCC Enterprise only.
DBINT
NULL
WorkNotReadyTimeToHalf
Total time in seconds an agent associated with this
skill group was in the Work Not Ready state
during the half-hour interval.
WorkNotReadyTime is included as in the
calculation of LoggedOnTime.
skill group was in the Work Not Ready state
during the half-hour interval.
WorkNotReadyTime is included as in the
calculation of LoggedOnTime.
This field is applicable for both ICM and IPCC
Enterprise.
Enterprise.
DBINT
NULL
WorkReadyTimeToHalf
Total seconds an agent in the skill group was in
the Work Ready state for tasks associated with this
skill group that ended during this half-hour
interval. WorkReadyTime is included in the
calculation of LoggedOnTime.
the Work Ready state for tasks associated with this
skill group that ended during this half-hour
interval. WorkReadyTime is included in the
calculation of LoggedOnTime.
This field is applicable for both ICM and IPCC
Enterprise.
Enterprise.
DBINT
NULL
Table 2-18 Agent_Skill_Group_Half_Hour Table (continued)
Field Name
Description
Data Type
Keys and
Null Option
Null Option