Manualsbrain.com
  1. Manuals
  2. Brands
  3. Cisco
  4. Cisco IP Contact Center Release 4.6.1
  5. Technical References

Cisco Cisco IP Contact Center Release 4.6.1 Technical References

Download
Page of 548
   
2-43
Cisco ICM/IP Contact Center Enterprise Edition Database Schema Handbook, Release 6.0(0)
  
Chapter 2      Table Details
Agent_Team Table
Agent_Team Table  
An agent team is a group of agents who report to the same supervisor(s) and are associated with a single 
peripheral. The ICM software does not route to agent teams and agents within a team do not necessarily 
share the same skills. Agent teams are used for administrative and monitoring purposes only.
Use ICM Configuration Manager to add, update, and delete Agent_Team records.
Related tables:
 (via PriSupervisorSkillTargetID)
 (via AgentTeamID)
Table 2-25 Agent_Team Table Constraints
Constraint
Field Name(s)
PK
AgentTeamID
AK-1
EnterpriseName
FK
PeripheralID
Table 2-26 Agent_Team Table
Field Name
Description
Data Type
Keys and 
Null Option
AgentTeamID
A unique identifier for the agent team.
DBINT
PK
NOT NULL
ChangeStamp
Incremented when the record is changed in the 
central database.
CHANGESTAMP
NOT NULL
Description
Additional information about the agent team.
DESCRIPTION
NULL
DialedNumberID
The dialed number identifier for the agent team.
DBINT
NULL
EnterpriseName
An enterprise name for the agent team that is 
unique among all agent teams in the enterprise.
VNAME32
AK-1
NOT NULL
PeripheralID
Identifies the peripheral the team is associated 
with.
DBSMALLINT
FK
NOT NULL
PriSupervisorSkillTargetID
The agent who is the primary supervisor for the 
team.
DBINT
NULL