Cisco Cisco IP Contact Center Release 4.6.1 Technical References
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Cisco ICM/IP Contact Center Enterprise Edition Database Schema Handbook, Release 6.0(0)
Chapter 2 Table Details
Agent_Team_Supervisor Table
Agent_Team_Supervisor Table
Specifies the mapping of supervisors and agent teams.
Use ICM Configuration Manager to add or delete Agent_Team_Supervisor records.
Table 2-29 Agent_Team_Supervisor Table Constraints
Constraint
Field Name(s)
PK
AgentTeamID
SupervisorSkillTargetID
SupervisorSkillTargetID
Table 2-30 Agent_Team_Supervisor
Field Name
Description
Data Type
Keys and
Null Option
Null Option
AgentTeamID
Identifies the agent team.
DBINT
PK
NOT NULL
SupervisorSkillTargetID
Identifies the SkillTargetID of the supervisor.
DBINT
PK
NOT NULL