Cisco Cisco Unified Contact Center Enterprise 9.0(2) Technical References
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Cisco ICM/IP Contact Center Enterprise Edition Database Schema Handbook, Release 6.0(0)
Chapter 1 Introduction
Major Tables
The Application Path table defines a path from a registered application instances to a CTI Server.
(Applications need an interface to CTI Server in order to report logins, agent states, and task messages
to ICM software.) The Application Path member is a cross-reference table between the Application Path
table and the Media Routing Domains table.
(Applications need an interface to CTI Server in order to report logins, agent states, and task messages
to ICM software.) The Application Path member is a cross-reference table between the Application Path
table and the Media Routing Domains table.
Script Data
depicts the tables in this category.
Figure 1-9
Script Data
A script can be either a routing script or an administrative script. Each script is represented by a row in
the Master Script table. Each time you modify a script, ICM software creates a new version of the master
script. Each version is represented by a row in the Script table.
the Master Script table. Each time you modify a script, ICM software creates a new version of the master
script. Each version is represented by a row in the Script table.
You can schedule an administrative script to run periodically during specific times and at specific
intervals. The schedules for each administrative script are stored in the Admin Script Schedule Map
table.
intervals. The schedules for each administrative script are stored in the Admin Script Schedule Map
table.
Before choosing the routing script to run for a specific request, ICM software first determines the call
type associated with the request. A call type consists of a dialed number (DN), calling line ID (CLID),
and caller-entered digits (CED). Each call type is represented by a row in the Call Type table.
type associated with the request. A call type consists of a dialed number (DN), calling line ID (CLID),
and caller-entered digits (CED). Each call type is represented by a row in the Call Type table.
Each call type has zero, one, or more associated scripts and each script is associated with zero, one, or
more call types. The Call Type Map table is a cross-reference table between the Script table and the Call
Type table.
more call types. The Call Type Map table is a cross-reference table between the Script table and the Call
Type table.