Cisco Cisco Unified Contact Center Enterprise 8.0(1) Release Notes

This section lists caveats that are resolved but that may have been open in previous releases.

Bugs are listed in order of severity and then in alphanumeric order by bug identifier. Because defect 
status continually changes, be aware that this document reflects a snapshot of the defects that were 
resolved at the time this report was compiled. For an updated view of resolved defects, access the Bug 
Toolkit (see the “Using Bug Toolkit” section on page 8.)

The following table lists caveats that are resolved in

 

Cisco Remote Silent Monitoring but that may have 

been open in previous releases:

CSCsw94114

Critical

VLEngine

In option 4, select 2 for random call. While monitoring an agent, 
the agent transfers that call to different agent. At this point, the 
Supervisor monitoring call will end. After ending the monitoring 
call it has to connect to next random call. But it is not connecting, 
it is hanging.

CSCsw94056

Major

VLEngine

In the option 5 list of talking agents, once total list is played, the 
“You will now return to main menu” voice prompt will 
erroneously play twice. 

CSCso85487

Minor

Documentation

The RSM Install and Admin Guide should not list system 
requirements.

CSCsx15392

Minor

Documentation

RSM documentation states wrong Audio Encoding.

CSCsw91302

Minor

VLEngine

RSM support of monitoring agents using Extension Mobility.

Table 3 lists the caveats that were resolved in Release 1.0(2).

See the Cisco Remote Silent Monitoring Installation and Administration Guide 1.0(2) for detailed 
information on RSM troubleshooting information, including case scenarios and specific fixes, located at

http://www.cisco.com/en/US/products/sw/custcosw/ps1844/prod_installation_guides_list.html

For information on obtaining documentation, obtaining support, providing documentation feedback, 
security guidelines, and also recommended aliases and general Cisco documents, see the monthly What’s 
New in Cisco Product Documentation, which also lists all new and revised Cisco technical 
documentation, at: