Cisco Cisco Unified Contact Center Enterprise 8.0(1) Release Notes

To access Bug Toolkit, you need the following items:

Internet connection

Web browser

Cisco.com user ID and password

To access the Bug Toolkit, go to 

.

Log in with your Cisco.com user ID and password.

To look for information about a specific problem, enter the bug ID number in the “Search for Bug ID” 
field, then click Go.

For information about how to search for bugs, create saved searches, and create bug groups, click Help 
in the Bug Toolkit page.

The caveats in Table 1 describe possible unexpected behavior in the latest Cisco Remote Silent 
Monitoring release. These caveats may also be open in previous releases. Bugs are listed in order of 
severity and then in alphanumeric order by bug identifier.

If you have an account with Cisco.com, you can use the Bug Toolkit to find caveats of any severity for 
any release. Bug Toolkit may also provide a more current listing than is reflected in this document. To 
access the Bug Toolkit, log onto 

CSCso20058

Minor

VLEngine

RSM session abruptly ends when a call has been put on hold, after supervisor 
selects * or 1

CSCsw94179

Moderate

VLEngine

Monitored call ends when agent is on hold for more than 10 to 15 seconds 
when MOH service is disabled in Communications Manager

CSCsy18364

Moderate

VLEngine

Pressing 2 or 4, then selecting newest calls, erroneously results in listing 
calls that have been on hold and resumed as newest calls.

CSCsw94077

Moderate

VLEngine

Pressing 5, then selecting list of talking agents or by skill group ID, results 
in erroneous listing of calls that were put on hold before RSM session 
started

CSCsw94093

Moderate

VLEngine

Pressing 2 or 4, then pressing 2 for random calls results in erroneous 
listing of calls on hold

CSCsy18327

Minor

MR Installer While applying MR on main RSM build or performing a MR rollback, all 

RSM related files and folder must be closed (PDFs, log files, etc.)