Cisco Cisco E-Mail Manager Unity Integration Option User Guide

Figure 128: Queuing directly to an agent

In this example:

1. This script can be scheduled to run for a particular type of Collaboration Server request.

2. The script attempts to queue the request directly to an agent using the Queue to Agent

node. The Queue to Agent node uses a direct reference to the agent, as shown in its
Properties dialog box:

Scripting and Media Routing Guide Cisco Unified ICM/Contact Center Enterprise & Hosted Release 7.5(1)