Cisco Cisco IP Contact Center Release 4.6.1 User Guide

Figure 12: Add Call Type Schedule Dialog Box - Period Tab

Optionally, in the Description tab, enter a description of the schedule.

Click OK in the Add Call Type Schedule dialog box.

Click OK in the Call Type Manager dialog box.

Note: The schedule is not saved until you click OK in the Call Type Manager dialog box.

Viewing Modes

You can view a script in four different modes:

•

Browse - Allows you to view the script, but not make any changes.

•

Edit - Allows you to edit the script.

•

Monitor - Allows you to monitor the script

•

Quick Edit - Allows you to make certain modifications to a script, with the following
guidelines:

•

In Quick Edit mode:

–

You cannot add or delete a node

–

You can adjust most of the properties of the script nodes selected in the Node Control
table of your assigned feature control set. However, any properties of the selected nodes

Scripting and Media Routing Guide Cisco Unified ICM/Contact Center Enterprise & Hosted Release 7.5(1)