Cisco Cisco IP Contact Center Release 4.6.1 User Guide
For example, you can define the CED node to send contacts to:
•
SkillGroupA if the caller-entered digits match a specific string
•
SkillGroupB if there are no caller-entered digits
Note: For Web Collaboration requests, the CED maps to the applicationstring2 variable.
Following is the Properties dialog box of the CED node:
Figure 23: CED Properties
You must insert targets and connections from the Caller Entered Digits Node before you can
define the node's properties.
define the node's properties.
Then define CLID node properties as follows:
1. Click Add Digits to add a new CED value for a branch. Then in the new row add a CED
value and select the branch number. You can associate one or more CED values with each
connection. Valid characters are the digits 0 through 9, the asterisk (*), and the number
sign (#).
connection. Valid characters are the digits 0 through 9, the asterisk (*), and the number
sign (#).
2. Click Add None to add the value of None to a connection, specifying that it matches only
those cases where no digits are entered or where no digits are required. When specifying
None, you can select:
None, you can select:
–
None, to include both None Entered and None Required situations.
Scripting and Media Routing Guide Cisco Unified ICM/Contact Center Enterprise & Hosted Release 7.5(1)
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Chapter 3: Categorizing Contacts
Categorizing by Call Type Qualifiers