Cisco Cisco IPCC Web Option User Guide

Following is the Properties dialog box for the Menu node:

Figure 89: Menu Properties

Note: You must define one or more success connections from the Menu node before you can
define Menu node properties.

Define Menu node properties as follows:

1. In the File Name field, enter the name of the media file to be played to the caller.

2. In the Library drop-down list, select the location of the file. You can select:

–

System

–

Application (default)

–

None

3. In the Protocols drop-down list, select the data transmission convention to use for the

media file contents. You can select:

Scripting and Media Routing Guide Cisco Unified ICM/Contact Center Enterprise & Hosted Release 7.5(1)