Cisco Cisco IPCC Web Option User Guide

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In both the Invalid Entry Media Properties and No Entry Media Properties sections,
enter the file names of the files to play if the caller enters invalid data or if the caller
enters no data.

Note: To use the default settings on the VRU device, enter the word Default in these
fields.

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Select the locations of the files in the Library drop-down lists. Valid options: System,
Application (default), None.

Note: If None, include the full path file name in the File name value; for example:
http://www.xyzcorp.com/Media_Folder/File.wav.

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Select the data transmission convention to use in the Protocol drop-down lists. Valid
options: HTTP: (Hypertext Transfer Protocol, the default), RSTP: (streaming), file:,
other.

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Enter a number in the Number of tries field to indicate the number of times the Collect
Data or Menu MicroApp will query the user for data when the user enters invalid
data or does not enter data. Valid options: 1-9 (default: 3).

Note: Optionally, you can clear the check box to have the default value defined in
the database used.

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In the No Entry Media Properties section, enter a number in the Timeout field to
indicate the number of seconds a caller is allowed to begin entering digits. If exceeded,
the system times-out. Valid options: 1-99, default: 5.

Note: If not checked, the default value defined in the database is used.

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When you have finished specifying advanced properties, click OK.

8. Optionally, add comments or connection labels.

Playing Specific Recordings to the Caller

You can instruct the VRU to play a series of media files and/or data to the caller by using the
Play node (in the Queue tab of the Palette).

Figure 90: The Play Icon

Data can be a literal string or a formula that evaluates to a string. The data, its type, and the
format it is to be played in is sent to VRU as part of the play request.

Scripting and Media Routing Guide Cisco Unified ICM/Contact Center Enterprise & Hosted Release 7.5(1)