Cisco Cisco IPCC Web Option User Guide
Using Formulas
You can use formulas in many routing nodes to both
This chapter contains the following topics:
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What is a Formula?
A formula consists of one or more expressions that ICM software evaluates to produce a value
that it can use for subsequent script processing. You define expressions - made up of
that it can use for subsequent script processing. You define expressions - made up of
or
in scripts.
Formula Example
Following is a simple example of a formula:
CallerEnteredDigits == 1
In this example:
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The Left-value, CallerEnteredDigits, is a variable . More specifically, it is a call control
variable.
variable.
Scripting and Media Routing Guide Cisco Unified ICM/Contact Center Enterprise & Hosted Release 7.5(1)
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Chapter 7