Cisco Cisco IPCC Web Option User Guide

1. In the Evaluation Order field select:

–

Start with first target to have ICM software always start the search from the first
target in the list.

–

Start with next target to have ICM software start the search from the first target
after the last chosen target.

2. Click Add Target to add a new scheduled target. In the Add Schedule Targets dialog box,

select targets to add from the Available targets list, and click Add> to move them to the
Add targets list. When finished, click OK. The targets are added to the list.

3. To add a time period for the scheduled target, select the target and click Add Period. The

Add Periodic Schedule dialog box opens. Define the time period and click OK.

4. To modify a time period for the scheduled target, select the time period and click Modify

Period. The Modify Periodic Schedule dialog box opens. Modify the time period and click
OK.

5. To edit Max Calls for a time period, select the time period and click Edit Max Calls. The

number in the Max Calls column is now editable. Modify the value as needed

6. Optionally, add connection labels.

How to Route a Call to an Unanswered Ring

You can route a call to an unanswered ring by using the Ring node in the Targets tab of the
Palette.

Figure 56: Ring Icon

When ICM software executes a Ring node, it returns the first Ring label associated with the
routing client; the routing client then plays an unanswered ring for the caller.

Note:You must define a Ring label using the ICM Configuration Manager. For more information,
see the Cisco ICM Software Configuration Guide.

Note: Not all routing clients support the Ring Node.

To define the Ring node properties, you simply add comments to the node.

How to Route a Call to a Busy Signal

You can route a call to a busy signal buy using the Busy node in the Targets tab of the Palette.

Scripting and Media Routing Guide Cisco Unified ICM/Contact Center Enterprise & Hosted Release 7.5(1)