Cisco Cisco IPCC Web Option User Guide

Figure 57: Busy Icon

When ICM software executes a Busy node, it returns the first Busy label associated with the
routing client; the routing client then plays a busy signal for the caller.

Note: You must define a Busy label using the ICM Configuration Manager. For more
information, see the Cisco ICM Software Configuration Guide.

Note: Not all routing clients support the Busy Node.

To define the Busy node properties, you simply add comments to the node.

How to Return a Label to a Routing Client

You can return a label to a routing client by using the Label node in the Targets tab of the Palette.

Figure 58: Label Icon

When ICM software executes a Label node, it returns the first valid label for the routing client.

This differs from the Divert Label Node, which returns all the values in the Selected Labels list
to the routing client.

If ICM software finds no valid label, it returns the default label for the dialed number. In either
case, the Label node terminates execution of the script

When you define a Label Node, you can select Configured Labels and Dynamic Labels.
Configured labels are static, defined through the Configuration Manager. Dynamic Labels are
expressions the CallRouter processes in real time, converting an expression into a character
string that is then returned to the routing client as a label. You use formulas to create a Dynamic
Label.

The following registry setting in the router controls where to send the dynamic labels for network
transferred calls. This registry setting controls ALL of the network transferred calls:

HKLM\Cisco Systems,Inc\ICM\<inst>

   \Router<side>\Router\CurrentVersion\Configuration

   \Global\NetworkXferDynLabelDestination <setting>

The network transfer routing client

0

The network routing client

1

Scripting and Media Routing Guide Cisco Unified ICM/Contact Center Enterprise & Hosted Release 7.5(1)