Cisco Cisco IP Contact Center Release 4.6.1 User Guide
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Cisco ICM Software Custom Screen Builder User Guide
Chapter 1 Getting Started with Custom Screen Builder
About the Custom Screen Builder Interface
To start Custom Screen Builder:
1.
From the ICM Admin Workstation program group, select Custom Screen Builder.
This launches InfoMaker running under ICM.
This launches InfoMaker running under ICM.
About the Custom Screen Builder Interface
Custom Screen Builder is built upon, and uses as its interface, InfoMaker 8.0. Launching Custom Screen
Builder automatically opens InfoMaker.
Builder automatically opens InfoMaker.
Note
This guide does not include a full description of all InfoMaker features; it limits
itself to the context of using InfoMaker to create and edit ICM report templates.
For information on using InfoMaker features not described in this guide, see
your InfoMaker documentation.
itself to the context of using InfoMaker to create and edit ICM report templates.
For information on using InfoMaker features not described in this guide, see
your InfoMaker documentation.
Most of the tasks related to report template in InfoMaker take place in the following
three Painter windows:
three Painter windows:
•
The Library Painter allows you to browse and view libraries and their contents.
•
The SQL Select Painter allows you to define a template’s SQL select statement.
•
The Report Painter allows you to design the layout for a template.
For descriptions and instructions on how and when to use these windows, see
Figure 1-1
InfoMaker Main Window