Cisco Cisco IP Contact Center Release 4.6.1 User Guide
C H A P T E R
1
Cisco ICM Software Custom Screen Builder User Guide
1
Getting Started with Custom Screen Builder
This chapter describes Custom Screen Builder capabilities, gives instructions for
installing and accessing the product, and provides a brief description of the InfoMaker
interface. It contains these sections:
installing and accessing the product, and provides a brief description of the InfoMaker
interface. It contains these sections:
•
•
•
•
•
About Custom Screen Builder
ICM’s Custom Screen Builder allows you to create and modify the templates which
serve as the basis for reports available through ICM WebView. WebView is ICM’s
Web-based monitoring tool, presenting call center information in both real-time and
historical reports. WebView ships with many predefined templates that cover a wide
range of standard industry report formats. Eventually, however, you may want to create
your own report templates, or modify those delivered with WebView. You do this
through Custom Screen Builder. Custom Screen Builder is built on, and derives its
interface from, Sybase’s
serve as the basis for reports available through ICM WebView. WebView is ICM’s
Web-based monitoring tool, presenting call center information in both real-time and
historical reports. WebView ships with many predefined templates that cover a wide
range of standard industry report formats. Eventually, however, you may want to create
your own report templates, or modify those delivered with WebView. You do this
through Custom Screen Builder. Custom Screen Builder is built on, and derives its
interface from, Sybase’s
®
InfoMaker™ software.
Note
For more information on ICM WebView, see the Cisco ICM Software WebView User
Guide.
Guide.
CSB Support for ICM WebView and CEM WebView
ICM 5.0 ships with two “flavors” of WebView.
•
ICM WebView reports on activity logged in ICM databases. It is installed on the
ICM Admin Workstation server.
ICM Admin Workstation server.