Cisco Cisco IP Contact Center Release 4.6.1 User Guide
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Cisco ICM Software Custom Screen Builder User Guide
A P P E N D I X
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Creating Sample Report Templates
As practice, you may want to try creating several sample templates before undertaking
your first actual WebView template. This appendix provides specifications you can use
to create several sample templates. It contains these sections:
your first actual WebView template. This appendix provides specifications you can use
to create several sample templates. It contains these sections:
•
•
The instructions provided in this appendix assume that you are familiar with the basics
of Custom Screen Builder described in previous chapters.
of Custom Screen Builder described in previous chapters.
How to Create a Sample Real-Time Template
This section provides instructions for creating a sample real-time report template for
use with peripheral services.
use with peripheral services.
About the Sample Real-Time Template
You will be creating a graph template that displays data for several selected peripheral
services. This template will use real-time data from the Admin Workstation local
database. The template’s SQL statement will use a single retrieval argument.
services. This template will use real-time data from the Admin Workstation local
database. The template’s SQL statement will use a single retrieval argument.
The completed template will produce a report that looks similar to the following
example.
example.