Cisco Cisco IPCC Web Option User Guide

If a profile does not already exist for either the Admin Workstation local or ICM central 
database, you can create one as follows:

In the Database Profiles dialog box, highlight the ODBC entry.

Click New. The Database Profiles setup - ODBC dialog box opens.

On the Connection tab, enter: 

- Profile Name: Enter the profile name (RealTimeDB or HistoricalDB).

- Data Source: Select the appropriate ICM data source.

- Login ID: Enter the database’s administrator ID.

- Password: Enter the database’s administrator password.

On the Options tab, check the Integrated Security checkbox (required to 
successfully connect the database). 

Click OK.

 After selecting the database, the next step in creating a report template is to specify the 
template’s report category. 

ICM report templates are stored in and accessed from PowerBuilder library files 
(PBLs) on your ICM Workstation server. A separate library file exists for each 
Webview report category (e.g., call type, routing clients, etc.). By saving a template to 
a specific library, you associate it with a specific report category. 

The library file for each report category is stored in its own subdirectory within the 
icm\<icm_instance_name>\aw\custom

 directory. For example, the library 

for the category call type is stored in a subdirectory named caltyp. The same library 
file stores both real-time and historical reports. 

For more information on WebView report categories and library files, see 

To specify the report category for a new template, you must set that category’s library 
file as the current InfoMaker library. Later, when you save the template, it will 
automatically save to that library.