Cisco Cisco Unified Contact Center Enterprise 9.0(2) User Guide
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Cisco ICM Software Custom Screen Builder User Guide
Preface
This preface describes this guide’s scope and intended audience. It also provides
general information on accessing Cisco product documentation and getting assistance
with Cisco products. It contains these sections:
general information on accessing Cisco product documentation and getting assistance
with Cisco products. It contains these sections:
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About This Guide
Objective
This guide provides instructions for using the Cisco Intelligent Contact Management
(ICM) software Custom Screen Builder to create and modify report templates used in
the ICM WebView. WebView is the Web-based reporting tool of ICM software.
(ICM) software Custom Screen Builder to create and modify report templates used in
the ICM WebView. WebView is the Web-based reporting tool of ICM software.
Audience
This guide is intended for Cisco Admin Workstation users who create and/or modify
report templates for use in WebView reports. This guide assumes that you have
knowledge of:
report templates for use in WebView reports. This guide assumes that you have
knowledge of:
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ICM WebView and WebView reports
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ICM database table structures
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Relational databases and Structured Query Language (SQL).
Familiarity with Sybase InfoMaker is also useful.