Cisco Cisco IP Contact Center Release 4.6.1 Maintenance Manual
Step 4
Click Save.
How to Create a Supervisor Agent
To create a supervisor agent supervisor:
Step 1
On the Agent list page, click Create.
Step 2
Enter a first, last, and login name for the agent. Names can be up to 24 characters long.
Step 3
Complete fields as described in the Agents fields table below.
Step 4
Check the Supervisor check box.
Step 5
Optionally, to give the user Supervisor-level access to Webview reporting, click Browse next
to WebView Reporting User Account and select that user's Active Directory account.
to WebView Reporting User Account and select that user's Active Directory account.
Step 6
Click Save.
Once you have created a supervisor agent, you can assign that user to be the supervisor of an
Agent Team.
Agent Team.
Page Access and Use
Use the Agent Teams page to create, edit, and delete agent teams, and to assign agents and
supervisors to a team. To open the page, from the Web Administration Tool menu, select Agent
Management > Teams. Initially, the page lists all agent teams defined in the system. You can
further
supervisors to a team. To open the page, from the Web Administration Tool menu, select Agent
Management > Teams. Initially, the page lists all agent teams defined in the system. You can
further
How to Create an Agent Team
To create an agent team:
Step 1
On the Agent Team list page, click Create.
Step 2
Enter a unique name for the team.
Step 3
Complete fields as described in the Agent Team Fields table below.
Step 4
To assign agents to the team, click the Add button below the Agents box and select one or more
agents.
agents.
Step 5
To assign additional supervisors to a team, click the Add button below the Supervisors box and
select one or more agent supervisors.
select one or more agent supervisors.
IPCC Administration Guide for Cisco IPCC Enterprise Edition 7.0(0)
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Chapter 10: How to Administer Agents
Page Access and Use