Cisco Cisco IP Contact Center Release 4.6.1 Maintenance Manual

How to Create a Not Ready Reason Code

On the Reason Codes list page, click Create.

Enter a unique number for the code, up to ten digits.

Enter the reason text to display (in reports and in agent desktops) when that reason code is
indicated.

Optionally, enter an internal description for the reason code.

Click Save.

Note: Reason codes created in IPCC are not automatically created in CTI OS. They must be
created there as well. Until then they will not be available in agent desktops.

How to Delete a Not Ready Reason Code

To delete one or more reason codes:

On the a Reason Codes list page, select the record(s) you want to delete.

Click Delete.

A message prompts you to confirm the deletion. Click OK.

Note: Reason codes deleted from IPCC are not automatically deleted from CTI OS. They must
be deleted from CTI OS as well. Otherwise they continue to remain available in agent desktops.

Reason Code Fields

Yes

Null

Unique number up to 10
digits.

Code to be associated with a specific
agent desktop event.

Reason Code

Yes

Null

Up to 40 characters.

Display text associated with the code
in reports.

Reason Code Text

No

Null

Up to 255 characters.

An internal description of the record.

Description

IPCC Administration Guide for Cisco IPCC Enterprise Edition 7.0(0)