Cisco Cisco IP Contact Center Release 4.6.1 Maintenance Manual

In certain deployments, you might also have the option of logging into the Agent Re-skilling
Tool using your numeric agent ID. To log in using your agent ID:

1. In your browser's address bar, enter: 

 you must enter will be provided

to you by your administrator.

2. Press Enter. The Login page displays.

3. Click the Login By Agent ID link.

Note: If this link does not appear on the Login Page you can only log in using your login
name.

4. Enter your numeric agent ID and password. (Password is case-sensitive.)

5. Select the correct peripheral for your agent ID. Consult your administrator if you are not

sure of your correct peripheral.

6. Click Login.

For security purposes, log out when you are finished using the Agent Re-skilling Tool. Log out
by clicking the Log Out link at the top-right of the page. This will return you to the Login page.
Sessions also time-out automatically after 30 minutes of inactivity. If your session has ended
due to inactivity, you will be prompted to login again to resume using the tool.

For detailed information about using the Cisco IPCC Enterprise Agent Re-skilling tool, refer
to the online help.

Configuring Network Transfer for IVRs

System IPCC does not support network transfer for IVRs.

IPCC Administration Guide for Cisco IPCC Enterprise Edition 7.0(0)