Cisco Cisco IPCC Web Option Maintenance Manual
System IPCC to ICM Component and Feature
Comparison
Comparison
IPCC Enterprise can be deployed two different ways: with the standard ICM installer or with
the new, streamlined System IPCC installer. This chapter summarizes the differences between
these two deployments. Be aware of these differences when reviewing the remaining chapters
in this section.
the new, streamlined System IPCC installer. This chapter summarizes the differences between
these two deployments. Be aware of these differences when reviewing the remaining chapters
in this section.
This section contains the following topics:
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System IPCC to ICM Component Mapping
The table below maps System IPCC machine types to their equivalent ICM components.
Corresponding ICM Component
System IPCC Machine Type
CallRouter, Logger
Central Controller
System PG, CTI Server, CTI OS Server
Agent/IVR Controller
Distributor Admin Workstation, Historical Data Server (HDS),
WebView
WebView
Administration & WebView Reporting
Media Routing Peripheral Gateway (MR PG)
Multichannel Controller
Outbound Dialer, MR PG
Outbound Controller
IPCC Administration Guide for Cisco IPCC Enterprise Edition 7.0(0)
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Chapter 1