Cisco Cisco IPCC Web Option Maintenance Manual
The Dialed Number Plan
Note: The Dialed Number Plan is only applicable to the Voice media.
This section contains the following topics:
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About the Dialed Number Plan
The Dialed Number Plan allows you to manage and track agent-initiated calls.
Understanding the Dialed Number Plan
The Dialed Number Plan consists of a number of entries intended to accommodate the different
types of calls agents might make. Each entry contains a Wildcard string that is used to match a
number that an agent might dial. Each digit of the string an agent dials is processed until a
matching dial plan entry is found. Once found, the selected trunk group or resource is used to
complete the call.
types of calls agents might make. Each entry contains a Wildcard string that is used to match a
number that an agent might dial. Each digit of the string an agent dials is processed until a
matching dial plan entry is found. Once found, the selected trunk group or resource is used to
complete the call.
Each entry contains additional information indicating how calls matching that wildcard string
will be handled.
will be handled.
For example, dialing a 9 to receive an outside line on a PBX or ACD would be specified in the
dial plan. All patterns that reference network trunks might begin with a ‘9’ digit. Subsequent
digits might be ‘1’ for long distance patterns, ‘0’ for operator assisted or international calls, ‘2’
through ‘9’ to specify an area code. The dial plan allows a customer to have multiple phone
carrier trunks terminated at the PBX or ACD for different outbound call types. A customer
might choose MCI as the long distance carrier while AT&T is the international carrier, and Bell
Atlantic is the local carrier. The dial plan configuration would be used to determine which carrier
to use based on the patterns defined within the dial plan.
dial plan. All patterns that reference network trunks might begin with a ‘9’ digit. Subsequent
digits might be ‘1’ for long distance patterns, ‘0’ for operator assisted or international calls, ‘2’
through ‘9’ to specify an area code. The dial plan allows a customer to have multiple phone
carrier trunks terminated at the PBX or ACD for different outbound call types. A customer
might choose MCI as the long distance carrier while AT&T is the international carrier, and Bell
Atlantic is the local carrier. The dial plan configuration would be used to determine which carrier
to use based on the patterns defined within the dial plan.
IPCC Administration Guide for Cisco IPCC Enterprise Edition 7.0(0)
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Chapter 7