Cisco Cisco IPCC Web Option Maintenance Manual
FirstName,LastName,LoginName,IsLoginEnabled (true or false),TeamName,
Description,Password,IsSupervisor (yes or
no),DeskSettingName,IsStateTraceEnabled (yes or no)
Note: In the format example above, true/false can also be used in place of yes/no. Do not include
spaces before column values. If values specified for TeamName or DeskSettingName do not
match values already defined in the database, those values will be dropped during import.
spaces before column values. If values specified for TeamName or DeskSettingName do not
match values already defined in the database, those values will be dropped during import.
The Bulk Import may take a long time depending on the number of agents being imported. Only
one bulk import operation can run at a time. If another user tries to initiate a bulk import while
an import is already in progress, he/she will be notified of the fact. That user can try again later
after the current import operation is completed. Once initiated, a bulk load will continue even
if you log out or your session times out.
one bulk import operation can run at a time. If another user tries to initiate a bulk import while
an import is already in progress, he/she will be notified of the fact. That user can try again later
after the current import operation is completed. Once initiated, a bulk load will continue even
if you log out or your session times out.
During the import operation, a progress page displays indicating the number of agents created
so far. If you want, you can navigate to other pages to perform other tasks. At the end of the
operation, the results of the import are shown, indicating the number of agents successfully
created and/or errors.
so far. If you want, you can navigate to other pages to perform other tasks. At the end of the
operation, the results of the import are shown, indicating the number of agents successfully
created and/or errors.
The results page is discarded once it has been viewed or when your user session expires. If the
system is low on memory, to save on system resources, the results page may be discarded before
you get a chance to view it. If this happens, look at the Agents list page to see if your import
was successful.
system is low on memory, to save on system resources, the results page may be discarded before
you get a chance to view it. If this happens, look at the Agents list page to see if your import
was successful.
To bulk agent records:
Step 1
Open the CSV agent record files and select and copy the agent records.
Step 2
On the Agent list page, click Bulk Create.
Step 3
Paste agent records into the Import data field.
Step 4
Optionally, to test the validity of your records without writing data to the database, select Verify
Syntax (checked by default). Clear this check box if you do not want to test data before writing
to the database.
Syntax (checked by default). Clear this check box if you do not want to test data before writing
to the database.
Step 5
Click Create.
How to Configure Global Agent Options
Global agent options allow you to define defaults for certain agent record input, such as the
minimum password length. To configure global agent options:
minimum password length. To configure global agent options:
Step 1
On the Agents list page, click Global Options.
Step 2
Optionally, specify a minimum length for agent passwords. A new minimum length will affect
new but not existing records.
new but not existing records.
Step 3
Optionally, specify the default Desk Setting to be used during new agent creation.
IPCC Administration Guide for Cisco IPCC Enterprise Edition 7.0(0)
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Chapter 10: How to Administer Agents
Agents Fields