Cisco Cisco IPCC Web Option Maintenance Manual

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How to Delete an Agent Team

To delete one or more agent teams:

On the Agent Teams list page, select the record(s) you want to delete.

Click Delete.

A message prompts you to confirm the deletion. Click OK.

Agent Team Fields

Yes

Null

Unique. Up to 24 characters,
alphanumeric, period, and

A unique name for the record.

Name

underscore characters only.
Must begin with
alphanumeric.

No

None

Select from list.

The dialed number for the agent team. This
is the number that is dialed when an agent

Supervisor Script
Dialed Number

selects Supervisor Assist or Emergency
Assist from agent desktop software.

No

Null

Up to 255 characters.

A description of the team.

Description

No

Null

Select from list.

Individual agents associated with this team.

Agents

No

None

Select from list.

The team's primary supervisor.

Primary Supervisor

No

Null

Select from list.

The team's secondary supervisor(s). If you
are allowing Supervisor Assist or

Supervisors

Emergency Assist, these supervisors will
be contacted if the primary is unavailable.

IPCC Administration Guide for Cisco IPCC Enterprise Edition 7.0(0)