Cisco Cisco IPCC Web Option Maintenance Manual

• In a Unified CM cluster, be aware that two routing clients must not share the same CTI Route

Point. Each routing client must use distinct CTI Route Points in a Unified CM cluster.

• When configuring calling party transformation mask for translation pattern in Unified CM,

the application will have additional connections/disconnections. Therefore, it is recommended
not to have translation pattern mask for calling party for the IPCC components to function
properly.

How to Enable Sub-skill Peripherals and Skill Groups

Only base skill groups are supported for Unified CCE configurations. A default is set at the
peripheral level, ensuring that any new skill group created is base-only.

For more information about creating routing scripts, refer to the Scripting and Media Routing
Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted and the Script Editor online
help.

For more information about configuring Unified CCE, refer to the Installation and Configuration
Guide for Cisco Unified Contact Center Enterprise & Hosted.

Administration Guide for Cisco Unified Contact Center Enterprise & Hosted Release 8.0(1)