Cisco Cisco IPCC Web Option Maintenance Manual

Routing Voice Calls with Cisco Unified Contact
Center Enterprise

This chapter contains the following topics:

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How to Set Up Cisco Unified Contact Center Enterprise Voice Routing

How to Configure a Device Target with Cisco Unified Contact Center Enterprise

Creates device.

Add/configure IP Phone on Unified CM.

1

Ensures that Unified ICM can send this
string to the Unified CM to initialize
the device.

Create/configure a Device Target on the system software,
being sure to enter the Dialed Number associated with the
IP Phone. Use this string when entering the dialed number:
/devtype ciscophone/dn 9510.

2

Maps the user and CTI Route Point.

Associate the device in Unified CM with the selected Global
User.

3

Administration Guide for Cisco Unified Contact Center Enterprise & Hosted Release 8.0(1)