Cisco Cisco E-Mail Manager Unity Integration Option Installation Guide

–

PG

–

Outbound Option Dialer

–

MEI Server

–

NAP Gateway

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Application Bridge Server

–

CTI Server

–

CompuCall Gateway Server

•

Change the PIM type for any PG selected

•

Run Local Setup on an AW Distributor to enable:

–

CMS

–

Agent Re-skilling WebTool

–

Internet Script Editor

–

WebView Database

You can add the above components without the need to uninstall the minor or maintenance/service
releases.

ICM Setup Rollback Support

The uninstallation of Release 7.2(1) enables a return to the previous state. For example, if the
Release 7.2(1) version is applied on a system that had ICM 7.0 SR2 applied, the uninstallation
of the Release 7.2(1) restores the system to the ICM 7.0 SR2 state.

An important Release 7.2(1) change is the creation of new services that depend on files added,
or modified, by the Installer. Local Setup records the data for these services to be used by the
Installer's uninstallation process to safely disable or remove these services if necessary.

If you choose to perform a temporary uninstallation of Release 7.2(1), only the services are
disabled.

When Release 7.2(1) is reapplied:

•

All services set to Automatic are changed to Manual.

•

All new feature services disabled when the uninstallation was performed are re-enabled. Any
services disabled prior to the uninstallation remain disabled.

Installation Guide Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.2(1)