Cisco Cisco IP Contact Center Release 4.6.2 Installation Guide

Installing 7.2(1) Additional Software

This chapter discusses installing and uninstalling:

•

Cisco Computer Telephony Integration Object Server (CTI OS), Release 7.2(1)

•

Cisco Agent Desktop (CAD), Release 7.2(1)

•

Cisco Unified Contact Center Management Portal, Release 7.2(1)

This section contains the following topics:

•

•

•

Cisco Computer Telephony Integration Object Server (CTI OS), Release 7.2(1)

The installation and uninstallation of Cisco CTI OS, Release 7.2(1) is not covered in this guide.
See the 

 (http://www.cisco.com/en/US/products/sw/custcosw/ps14/

tsd_products_support_series_home.html) for instructions on installing and uninstalling CTI OS
7.2(1).

For additional information concerning CTI OS 7.2(1) see the 

 (http://

www.cisco.com/en/US/products/sw/custcosw/ps14/prod_release_notes_list.html)for this CTI
OS release.

Installation Guide Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.2(1)