Cisco Cisco IPCC Web Option Installation Guide

Uninstalling ICM/IPCC Enterprise & Hosted Editions,
Release 7.2(1)

In the event a problem occurs, you have the ability to uninstall the changes to the database
schema that occurred during the installation of Cisco ICM/IPCC Enterprise & Hosted Editions,
Release 7.2(1). At the time of the uninstallation, you must decide if you wish to "return" the
database schema to the previous schema version (a permanent uninstallation) or to leave the
schema unmodified (a temporary uninstallation).

Note: Silent uninstalls are not supported.

There are two reasons to uninstall a Cisco ICM/IPCC, Release 7.2(1):

•

To 

 the release to allow you to install another component

from the base 7.0(0) media.

Note: It is never necessary to perform a temporary uninstallation on a System IPCC system
as there is no concept of adding components later from the base media.

•

To 

 both the application and the database schema changes;

returning the system to the previous service release level and returning the database to the
previously installed schema version.

This is necessary if there is a failure of a major component in the release and requires the
schema changes be returned to the previous schema level.

This section contains the following topics:

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Installation Guide Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.2(1)