Cisco Cisco IPCC Web Option Installation Guide

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Temporarily Uninstalling ICM/IPCC Enterprise & Hosted Editions, Release 7.2(1)

A temporary uninstallation can be performed on any ICM/IPCC system and are performed when

 ICM/IPCC Hosted Editions, Release 7.2(1) is reapplied.

Note: A temporary uninstallation is never necessary on a System IPCC deployment. System
IPCC does not require adding components using the base media.

The components requiring a temporary uninstallation of Release 7.2(1) to install are the:

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Logger (if installing on an AW)

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CallRouter (if installing on an AW or Logger)

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AW (if installing on a Logger)

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WebView (if installing on an AW or Logger)

Note: The Logger, AW, and HDS components check the version table in the ICM database
schema for their corresponding schema version. In the event the schema version and the
executable version do not match, a mis-match error message is produced and the services shut
down. This error is captured in the component logs.

How to Temporarily Uninstall Cisco ICM/IPCC Enterprise & Hosted Editions, Release 7.2(1)

Use the Windows Add/Remove Programs utility to uninstall Cisco ICM/IPCC Enterprise &
Hosted Editions, Release 7.2(1).

Log onto your system as a user with administrative privileges.

Select Start > Settings > Control Panel.

The Control Panel dialog box appears.

Select Add or Remove Programs and then double-click.

The Add or Remove Programs dialog box appears.

Select the Cisco ICM Minor Release 7.2(1) entry.

Click Change/Remove, then proceed as directed by the Installer.

Installation Guide Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.2(1)