Cisco Cisco IP Contact Center Release 4.6.2 Installation Guide
Chapter 10 ICM 4.6.2 or ICM 5.0(0) to ICM/IP Contact Center Enterprise Edition, Release 6.0(0) Common Ground
Common Ground Upgrade Migration Tasks
10-36
Cisco ICM Software Upgrade Migration Guide, Release 6.0(0)
Notify stakeholders
Notify the stakeholders that the upgrade migration is complete (see
Upgrading Localized ICM 5.0 Installations to ICM/IP Contact
Center Enterprise Edition, Release 6.0(0) Installations
Center Enterprise Edition, Release 6.0(0) Installations
If you were running a Japanese, Simplified Chinese or Korean localized version
of ICM Release 5.0, to complete the upgrade to a localized version of ICM/IP
Contact Center Enterprise Edition, Release 6.0(0):
of ICM Release 5.0, to complete the upgrade to a localized version of ICM/IP
Contact Center Enterprise Edition, Release 6.0(0):
Step 1
Start setup.exe from the ICM/IP Contact Center Enterprise Edition, Release
6.0(0) media.
6.0(0) media.
Step 2
On the Setup dialog, in the Instance component, select AW.
Step 3
Click Edit.
Step 4
On the Admin Workstation Properties dialog select the appropriate language.
Step 5
Click Next on all the following dialogs to complete the AW component instance
edit.
edit.
Step 6
On the Setup dialog, click Upgrade All.