Cisco Cisco IP Contact Center Release 4.6.2 Installation Guide
Chapter 5 ICM 4.6.2 to ICM 5.0 Common Ground Upgrade Migration
Common Ground Upgrade Migration Activities
5-6
Cisco ICM Software Upgrade Migration Guide, Release 6.0(0)
Common Ground Upgrade Migration Activities
Upgrade activities
Note
For the purposes of this guide, it is assumed that side A is the side to be upgraded
first.
first.
Perform the upgrade activities in the order listed. Refer to the
section
for the detailed steps for each activity.
1.
Review and approve your migration plan (see
)
2.
Complete the
a.
•
b.
•
c.
d.
e.
f.
3.
4.
5.
6.
7.
8.
9.
10.