Cisco Cisco IP Contact Center Release 4.6.1 Installation Guide
Chapter 10 ICM 4.6.2 or ICM 5.0(0) to ICM/IP Contact Center Enterprise Edition, Release 6.0(0) Common Ground
Common Ground Upgrade Migration Tasks
10-16
Cisco ICM Software Upgrade Migration Guide, Release 6.0(0)
Common Ground Upgrade Migration Task - Detailed Steps
Verify the status of each ICM instance
Step 1
At the command prompt, run rttest on each CallRouter by entering:
rttest /<cust instance name>/node CallRouter<x>/<system hostname>
Note
For additional information, see the rttest utility Tech Note at:
http://www.cisco.com/en/US/partner/products/sw/custcosw/ps1001/
products_tech_note09186a00800ac69b.shtml.
http://www.cisco.com/en/US/partner/products/sw/custcosw/ps1001/
products_tech_note09186a00800ac69b.shtml.
Step 2
Confirm that the entire ICM network infrastructure is intact and that all PGs can
see and be seen by both sides of their respective CallRouter.
see and be seen by both sides of their respective CallRouter.
Step 3
If any ICM system problems are observed, address them prior to preceding with
the upgrade.
the upgrade.
Synchronize the Logger Databases
Prior to starting Logger B, synchronize the side B Logger database with the side
A Logger database using ICMDBA.
A Logger database using ICMDBA.
Step 1
Select Start > Run.
Step 2
In the Run dialog, type icmdba, click OK.
Step 3
Select the ICM instance in the icmdba GUI.
Step 4
Drill down to and select the Logger database.
Step 5
On the tool bar select Data > Synchronize.
Step 6
Select the Source.
a.
Select the previously upgraded and running Server and Database.
Step 7
Select the Target.
a.
Select the Server and Database to be started.