Cisco Cisco IP Contact Center Release 4.6.1 Installation Guide
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Cisco ICM Software Upgrade Migration Guide, Release 6.0(0)
Chapter 10 ICM 4.6.2 or ICM 5.0(0) to ICM/IP Contact Center Enterprise Edition, Release 6.0(0) Common Ground
Common Ground Upgrade Migration Tasks
Step 8
Click Synchronize.
Step 9
In the Synchronize dialog click Start.
Step 10
When the message appears indicating the successful completion of the
synchronization process, acknowledge it.
synchronization process, acknowledge it.
Step 11
Close icmdba.
Determine the Occupied Space in the Logger/HDS Database
Step 1
Select Start > Run.
Step 2
In the Run dialog, type icmdba, click OK.
Step 3
Drill down to the Logger/HDS database.
Step 4
Right-click <cust>_side<X> or <cust>_HDS (as applicable) and select
Properties.
Properties.
Step 5
Ensure Data % Used is not above 65% for the Logger and 50% for the HDS.
Step 6
Ensure Log % Used is sized to a minimum of 400 MB (500 MB max.).
Step 7
Ensure the tempdb is sized to 100 MB.
Step 8
Increase SQL locks to 200,000. The SQL server service must be recycled in order
for this change to take place.
for this change to take place.
Perform System Backups
The ICM nodes should not be upgraded until preparations have been made to
revert the nodes back to their original version of the ICM software in the unlikely
case of a catastrophic failure during the upgrade migration. It is recommended
that each ICM node be imaged using commercial imaging software.
revert the nodes back to their original version of the ICM software in the unlikely
case of a catastrophic failure during the upgrade migration. It is recommended
that each ICM node be imaged using commercial imaging software.