Cisco Cisco IP Contact Center Release 4.6.1 Installation Guide
C H A P T E R
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Cisco ICM Software Upgrade Migration Guide, Release 6.0(0)
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ICR/ICM Upgrade Planning
Upgrade Planning
When planning to upgrade your ICR/ICM system, first prepare these items:
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Detailed
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Pre-upgrade Testing
At the beginning of the maintainance window create a pre-upgrade test plan to
establish the benchmark. This benchmark is used when you run the post-upgrade
tests you develop to test your ICM system during the various stages of the upgrade
process. The following are examples of typical ICM system pre-upgrade tests:
establish the benchmark. This benchmark is used when you run the post-upgrade
tests you develop to test your ICM system during the various stages of the upgrade
process. The following are examples of typical ICM system pre-upgrade tests:
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