Cisco Cisco IP Contact Center Release 4.6.1 Installation Guide
Chapter 5 ICM 4.6.2 to ICM 5.0 Common Ground Upgrade Migration
Common Ground ICM Upgrade Migration Events
5-2
Cisco ICM Software Upgrade Migration Guide, Release 6.0(0)
4.6.2 to 5.0 ICM System Upgrade Migration Events
When upgrading a 4.6.2 ICM system to a 5.0 ICM system:
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(if planned)
Note
Be aware that when you run ICM setup.exe, the automatic conversion of the
registry keys (from Geotel to Cisco Systems, Inc., and icr to icm) occurs before
you obtain access to the ICM Setup dialog.
registry keys (from Geotel to Cisco Systems, Inc., and icr to icm) occurs before
you obtain access to the ICM Setup dialog.
Stop the Central Controller side A and the Key AW(s) to be upgraded
Note
Stopping the side A Central Controller (assumed side to be upgraded) puts side B
(from a Central Controller prospective) into a simplex condition.
(from a Central Controller prospective) into a simplex condition.
Note
The management of domain controllers is critical during the ICM upgrade
process. Therefore, it is important to remember not to be in the process of
rebooting domain controllers when simultaneously upgrading an ICM node.
process. Therefore, it is important to remember not to be in the process of
rebooting domain controllers when simultaneously upgrading an ICM node.
The ICM upgrade commences with stopping all ICM services on the side A
Central Controller (the side A Logger and the side A Router).
Central Controller (the side A Logger and the side A Router).