Cisco Cisco IP Contact Center Release 4.6.1 Installation Guide
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Cisco ICM Software Upgrade Migration Guide, Release 6.0(0)
Chapter 5 ICM 4.6.2 to ICM 5.0 Common Ground Upgrade Migration
Common Ground Upgrade Migration Activities
Step 6
Ensure that the side A machines have returned no errors following the upgrade
and the subsequent reboot.
and the subsequent reboot.
a.
Check the log for errors. The icmsetup.log file is located in the C:\temp
directory. Change to the C:\temp directory and perform the following
command line checks.
directory. Change to the C:\temp directory and perform the following
command line checks.
–
Search for errors using: findstr /i error icmsetup.log.
Note
No response indicates no errors were found.
–
Search for failures using: findstr /i fail icmsetup.log.
Note
No response indicates no failures were found.
–
If you wish, review the log in Notepad using: notepad icmsetup.log.
Stop ICM side B
To stop ICM side B:
Step 1
Stop the side B Router, Logger, and AW/HDS (in that specific order) using the
local service control. Set all ICM services to Manual.
local service control. Set all ICM services to Manual.
Note
Stop all services individually. Do not use the Stop All option.