Cisco Cisco IP Contact Center Release 4.6.1 Installation Guide
Chapter 6 ICM 4.6.2 to ICM 5.0 Technology Refresh Upgrade Migration
Technology Refresh Upgrade Migration Events
6-2
Cisco ICM Software Upgrade Migration Guide, Release 6.0(0)
•
Move users to the new domain
Note
No security settings are migrated during the upgrade. Using the domain
controller, you must reset the appropriate security settings for migrated ICM
users.
controller, you must reset the appropriate security settings for migrated ICM
users.
The Technology Refresh method is accomplished by loading software on the new
machines in the following order:
machines in the following order:
1.
CallRouter (see
)
2.
Logger (see
)
3.
Admin Workstation (see
)
4.
HDS (see
5.
All other components (including PGs) (see
Upgrading MS SQL Server
Technology Refresh Upgrade Migration Method
Note
It is recommended all operating system and ICM upgrade steps are completed, the
historical data migration is complete, and the system stable prior to performing a
SQL upgrade.
historical data migration is complete, and the system stable prior to performing a
SQL upgrade.
When using the Technology Refresh upgrade migration method, perform a SQL
Server 2000 installation, then apply the appropriate service pack (SP2).
Server 2000 installation, then apply the appropriate service pack (SP2).