Cisco Cisco IPCC Web Option Installation Guide
Chapter 11 ICM 4.6.2 or ICM 5.0(0) to ICM/IP Contact Center Enterprise Edition, Release 6.0(0) Technology Refresh
Technology Refresh Upgrade Migration Events
11-4
Cisco ICM Software Upgrade Migration Guide, Release 6.0(0)
ICM 5.0 System to ICM/IP Contact Center Enterprise Edition, Release 6.0(0) System
Technology Refresh Upgrade Migration Overview
Technology Refresh Upgrade Migration Overview
This section provides an overview of the steps required to upgrade from an ICM
5.0 system to an ICM/IP Contact Center Enterprise Edition, Release 6.0(0) system
using the Technology Refresh upgrade migration method.
5.0 system to an ICM/IP Contact Center Enterprise Edition, Release 6.0(0) system
using the Technology Refresh upgrade migration method.
Central Controllers, AW/HDS and WebView
Step 1
Leave the existing ICM system in production and taking calls.
Step 2
On all the new BOM complient Central Controller, AW/HDS, and WebView
machines, install:
machines, install:
a.
MS Windows 2000 SP4
b.
MS SQL 2000 SP3a
a.
ICM/IP Contact Center Enterprise Edition, Release 6.0(0) (for the appropriate
ICM component)
ICM component)
Peripheral Gateways
Step 1
On the new BOM complient IPCC PG machine(s), install:
a.
MS Windows 2000 SP4
b.
ICM/IP Contact Center Enterprise Edition, Release 6.0(0) (for the PG
component)
component)
c.
CTI OS server 6.0
d.
CILTest 6.0
CallManager, CAD Server and Client, CTI OS Agent and CTI Agent
Step 1
On all the new BOM complient CallManager, CAD Server and Client, CTI OS
Agent and CTI Agent machines, install:
Agent and CTI Agent machines, install:
a.
MS Windows 2000 SP4