Cisco Cisco IPCC Web Option Installation Guide

The ICR/ICM system may also have a dedicated signaling access network. The 
signaling access network is dedicated to the network interface controller (NIC) 
and to the ICR/ICM CallRouters.

While you may perform normally scheduled backups of your data, it is 
recommended you define a plan for backing up and restoring system critical data 
just prior to commencing an upgrade migration. Refer to 

 to determine 

the system critical data you must back up and restore, copy and paste, or export 
and import (based upon the upgrade migration method selected).

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When performing a Common Ground upgrade, it is recommended that, prior to 
commencing the upgrade migration, you “image” each node your system using 
commercial imaging software. In the unlikely event of a catastrophic failure 
during the upgrade process, this allows rapid rollback to the original production 
system.

Backup the Logger SQL database(s)

Yes

Yes

Backup the Historical Data Server (HDS) SQL 
database(s)

Yes

Yes

Backup any custom databases

Yes

Yes

Backup SQL databases on the AW(s)

No

Yes

Export the GeoTel registry key on all production 
system nodes

Yes

Yes

Copy the icr directory on all production system 
nodes

Yes

Yes

Web View users, backup custom templates and 
saved reports.

No

Yes