Cisco Cisco IPCC Web Option Installation Guide
C H A P T E R
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Cisco ICM Software Upgrade Migration Guide, Release 6.0(0)
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ICM 4.6.2 to ICM 5.0 Upgrade Planning
Upgrade planning
When planning to upgrade your ICM system, first prepare a:
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Network configuration backup
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Detailed
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ICM 4.6.2 Baseline
Prior to upgrading the following baseline is necessary when upgrading from a
4.6.2 ICM system to a 5.0 ICM system:
4.6.2 ICM system to a 5.0 ICM system:
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Cisco ICM 4.6.2
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Microsoft SQL 7.0 SP3/4
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Microsoft Windows 2000 SP3