Cisco Cisco E-Mail Manager Unity Integration Option Installation Guide
Value
Item
Database password
ipcc
Unified SCCE SQL Logger Database
(Located on Central Controller)
Instance name
Login ID
Password
Side A Host name / IP address
Side B Host name / IP address
1000
CTI Service Associated with Unified CM
Peripheral ID
Side A Host name / IP address
Port
Side B Host name / IP address
Port
CTI Service Associated with Unified IP IVR
Peripheral ID
Side A Host name / IP address
Port
Side B Host name / IP address
Port
CTI OS (Server 1)
(Located on Agent/IVR Controller)
Peripheral ID
Installation and Configuration Guide Cisco Unified System Contact Center Enterprise 7.5(1)
93
Chapter 13: Installing Agent and Supervisor Desktop Software for Unified SCCE
How to Install and Configure Cisco Agent Desktop (CAD)