Cisco Cisco E-Mail Manager Unity Integration Option Installation Guide

Unified System Contact Center Enterprise to Unified
Intelligent Contact Management Enterprise
Component and Feature Comparison

Cisco Unified System Contact Center Enterprise (Unified SCCE) shares many components and
functionality in common with Cisco Unified Intelligent Contact Management Enterprise (Unified
ICME). In Unified SCCE, some of these components have been rebranded, although their
functionality remains the same.

While this document was produced specifically for Unified SCCE and reflects this rebranding,
it may refer readers to other documents that use the Unified ICME naming conventions for these
components. Further, certain utilities available to Unified SCCE users may also use the Unified
ICME naming conventions in their interfaces. Therefore, this section maps Unified SCCE
machine types to their Unified ICME equivalents, and also describes Unified ICME objects that
are either non-applicable or have been rebranded in Unified SCCE.

This chapter contains the following topics:

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Unified SCCE to Unified ICME Component Mapping

The table below maps Unified System CCE machine types to their equivalent ICM Enterprise
components.

CallRouter and Logger

Central Controller

Installation and Configuration Guide Cisco Unified System Contact Center Enterprise 7.5(1)