Cisco Cisco E-Mail Manager Unity Integration Option Installation Guide

Planning Ahead

Whatever your deployment model for Unified SCCE, it is always helpful to have a dial plan
before you begin. The Dial Plan you use will be associated with telephone networks and dialing
patterns. There are many available books on the subject of dial plans, but the 

 (http://cisco-elearning-sjdc.digisle.net/cmn/pec/cim/voip_v2r4/content/linked/

dialplan.htm), although written for a different Cisco product, provides an introduction to the
concepts and shows the necessity of having a dial plan.

This chapter provides introductions to two sample dial/configuration plans that you can use as
models when setting up your system.

This chapter contains the following topics:

•

•

Unified SCCE with Unified IP IVR Plan

The following tables provide an abbreviated sample dial plan for a Unified SCCE system that
is using Unified IP IVR as its IVR application for queuing. The first table shows the configuration
of Unified IP IVR with Unified CM. The second table shows the configuration of Unified IP
IVR with Unified SCCE. The values used in the tables are just samples, but you can see where
configuration values need to be the same or similar across the applications.

Phone

IPIVR_1501 - IPIVR_1510

CTI Ports

1501 - 1510

Unified CM Telephony Call

Control Group with 10 CTI

ports

1

Installation and Configuration Guide Cisco Unified System Contact Center Enterprise 7.5(1)