Cisco Cisco IPCC Web Option Installation Guide
How to Enable Call Variables
To enable call variables using the Web Administration Tool, do the following:
Step 1
Select Contact Management > Call Variables.
Step 2
One-by-one, open all BAxxxx variables (BAAccountNumber, BABuddyName, BACampaign,
BADialedListID, BAResponse, BAStatus, and BAResponse).
BADialedListID, BAResponse, BAStatus, and BAResponse).
Step 3
Check the Enabled check box and click Save.
Campaign Configuration Tasks
A campaign is made up of one or more query rule-generated dialing lists and one or more
campaign skill groups. Campaigns are discussed in detail in the Outbound Option Guide for
Cisco Unified Contact Center Enterprise & Hosted. Chapter 4 of that guide, "Configuring
Campaigns and Imports," provides a configuration task map for Agent Campaign tasks and
Transfer to IVR Campaign tasks. The following table provides an overview of these tasks and
the section titles within the Outbound Option Guide for Cisco Unified Contact Center Enterprise
& Hosted where the information can be found (or other documents that provide the information).
campaign skill groups. Campaigns are discussed in detail in the Outbound Option Guide for
Cisco Unified Contact Center Enterprise & Hosted. Chapter 4 of that guide, "Configuring
Campaigns and Imports," provides a configuration task map for Agent Campaign tasks and
Transfer to IVR Campaign tasks. The following table provides an overview of these tasks and
the section titles within the Outbound Option Guide for Cisco Unified Contact Center Enterprise
& Hosted where the information can be found (or other documents that provide the information).
Reference
Agent Campaign Tasks
See the Cisco IPCC Enterprise Web
Administration Tool online Help.
Administration Tool online Help.
1. Create Dialed Number (DN) on the
Outbound Controller Routing Client using the
Contact Management > Dialed Numbers
page in the Web Administration tool.
Outbound Controller Routing Client using the
Contact Management > Dialed Numbers
page in the Web Administration tool.
Note: There are two available routing clients
(OutboundController1 and
OutboundController2) in a duplexed system.
If you are running a duplexed Outbound Option
deployment, you must create a DN on both
routing clients.
(OutboundController1 and
OutboundController2) in a duplexed system.
If you are running a duplexed Outbound Option
deployment, you must create a DN on both
routing clients.
See the Cisco IPCC Enterprise Web
Administration Tool online Help.
Administration Tool online Help.
2. Create DN on the Agent Controller Routing
Client using the Contact Management >
Dialed Numbers page in the Web
Administration tool.
Client using the Contact Management >
Dialed Numbers page in the Web
Administration tool.
See the Cisco IPCC Enterprise Web
Administration Tool online Help.
Administration Tool online Help.
3. Create DN for Answering Machine Detection
(AMD) on the Agent Controller Routing Client
using the Contact Management > Dialed
Numbers page in the Web Administration tool.
(AMD) on the Agent Controller Routing Client
using the Contact Management > Dialed
Numbers page in the Web Administration tool.
See the Cisco IPCC Enterprise Web
Administration Tool online Help.
Administration Tool online Help.
4. Create Skill Groups using the Agent
Management > Skill Groups page in the Web
Management > Skill Groups page in the Web
Installation and Configuration Guide Cisco Unified System Contact Center Enterprise 7.5(1)
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Chapter 14: Installing and Configuring Outbound Option for Unified SCCE
Campaign Configuration Tasks