Cisco Cisco IPCC Web Option Installation Guide

See the section "Creating an Import Rule" in
the Outbound Option Guide for Cisco Unified
Contact Center Enterprise & Hosted.

4. Configure an Import Rule using the
Outbound Option Import Rule tool.

See the section "Creating a Query Rule" in the
Outbound Option Guide for Cisco Unified
Contact Center Enterprise & Hosted.

5. Configure Query Rule(s) using the Outbound
Option Query Rule tool

See the section "Creating a Campaign" in the
Outbound Option Guide for Cisco Unified
Contact Center Enterprise & Hosted.

6. Configure a Campaign using the Outbound
Option Import Rule tool.

See the Cisco IPCC Enterprise Web
Administration Tool online Help.

7. Create Call Types using the Contact
Management > Call Types page in the Web
Administration tool.

See the section "Setting up Outbound Transfer
to IVR" in the Outbound Option Guide for

8. Configure Transfer to IVR script using
Internet Script Editor.

Cisco Unified Contact Center Enterprise &
Hosted.

See the section "Mapping Scripts and Call
Types and Dialed Numbers" in the Outbound

9. Map Scripts to Call Types and DNs using
Internet Script Editor.

Option Guide for Cisco Unified Contact Center
Enterprise & Hosted.

See the section "Setting up the Administrative
Script" in the Outbound Option Guide for Cisco
Unified Contact Center Enterprise & Hosted.

10. Configure Administrative Script using
Internet Script Editor.

See the Cisco Unified Communications
Manager Administration Guide.

11. Configure CTI Route Points for Abandon
and AMD to IVR

About Scripting for Outbound Option

For Outbound Option, you must create:

•

A routing script that uses the dialed number for the Outbound Controller routing client and
routes through a Select node to previously configured skill groups.

•

An administrative script for each skill group to control the Outbound Control variable and
the skill group reservation percentage.

Instructions for writing scripts for Outbound Option are provided in the Outbound Option Guide
for Cisco Unified Contact Center Enterprise & Hosted.

Installation and Configuration Guide Cisco Unified System Contact Center Enterprise 7.5(1)